Bad Encounter wif Aunty U See

[Vodkeith]

Juz sharin mi bad encounter wif 'u-noe-who'

 

After thy inform dat thy wan 2 increase d premium 4 next yr, a hefty 35% incr compare 2 Mediashield of 10%, so decide 2 terminate policy wif 'em.

 

1. Call 'em upz 2 ask abt procedure, thy email form 2 mi

 

2. i repli via email 2 indicate wan 2 terminate all policies, incl self & dependants, & even listed down all policies nbr, incl mine

 

3. Note: D top of d form request 4 mi name/policy nbr/etc. after fillin in d form, i den mail back complete form

 

... 2 weeks past & no response from 'em ...

 

5. so, call 'em upz 3days ago & was den told dat onli dependants policies terminated cos i din incl my policy nbr in d table of d form. So mine not canx

 

6. thy ask mi 2 re-submit form wif mi policy nbr if i wan 2 terminate mine, sayin dat some policy holder change their mind

 

7. thinkin back, tot i fill in d form wif mi policy nbr, so ask 'em wat if i din hv dependant & return d form wif juz onli d top filled-in, iznt dat same as requestin 2 terminte mi policy. this was in addition 2 d email statin all d policies nbr, incl mine, wan 2 bi terminated. Aunti's CSO kept sayin cant help, cant help...

 

8. Finalli, fax an'ther form wif all d policies nbr, hopefull' thy dun give any more excuses

 

 

reall' regret ever goin 2 'em in d 1st place, if u r mi friend, mi will strongly NOT recommend goin 2 'em, ever again

 

What i find disturbin:

1. Havin sent d email wif instruction dat i wan 2 terminate all policies, & after thy receive form, if they find form & email instruction not telly, shouldn't thy call mi upz & ask, or email mi 2 clarify d 'so-call' error?

 

2. if i'd not call 'em up, i may not even bi aware of d 'error', & d difference in their interpretation from mi, thy should hv d courtesy 2 clarify wif mi

 

3. havin 2 re-do d process ma'chiam like 'red-tape' 2 make it difficut 4 mi

 

4. look thru' yr policies & if u think not worth it 2 pay more, u noe wat 2 do

 

5. tried claminin' 2x in d past 4 mi ma, but both time reject cos amt was too 'low', so why pay more but still cant make claim 2 cover some of d cost, nett nett was a loss-win situation, ie got 2 pay out from own pocket 4 hospital bill & still pay more 4 premium, dun quite make cents

 

Juz 2 Share:

good thingy dat i din buy mi travel ins wif 'em, their not d cheapest [based on basic/classic plan], got 1 wif HSBC [go 2 their website to sign upz online & got a 20% discount somemore]

[Watwheels]

Frankly speaking I have difficulty understanding what you wrote here. I dunno about the ppl working in NTUC...you know, whether they can understand your e-mail.

 

Surely there's a person in-charge of your said policy. Did you find out who it is? Talk to him/her directly. I'm assuming cos you mentioned "they". Did you direct your e-mail to the person in-charge? It's difficult to always speak to a different person when you call.

 

I think what you have is a communication problem to get what you want done.

Edited December 14, 2008 by Watwheels

[Leclair]

totally agreed. after reading a few lines , I got lost.

 

Please understand that for sms or short messages, short forms are tolerated.

 

But for long or formal messages, it will be a torture.

 

I wonder if TS communicated to NTUC in this manner? If so then it is no wonder they took so long to understand and reply.

[Powerhouse]

Is this the way you wrote in the email to them? If I am the receiving party, Delete and empty trash.

[Yoongf]

Terminate insurance policy is a very big deal, and I am sure no insurance company will accept any email correspondance as valid instruction. Definitely rely only on submitted and signed forms. Since u admit error is in the forms, the insurance company did not boo boo.

[Chrispie]

haah.. i tot i was the only one having trouble understanding..

[Akula]

Err, kinda agreed its rather difficult to comprehend what you had "written"......

[Beei]

Pls write in English..

[Yrvsport]

Apa lu cakap next time translate in german lang than I understand...

[Mcf777]

alamak, all short form.

Uncle cant understand what you writing

[Help1]

OMG...is this what you have received your education in SG after so many years or r u suffering from any deficiency in writing a proper english??? really cannot understand your A1 english...try to read first few lines already

[Jacf]

u must be a reporter! or else must be a SMS expert!

[Yuan]

Juz sharin mi bad encounter wif 'u-noe-who'

 

After thy inform dat thy wan 2 increase d premium 4 next yr, a hefty 35% incr compare 2 Mediashield of 10%, so decide 2 terminate policy wif 'em.

 

1. Call 'em upz 2 ask abt procedure, thy email form 2 mi

 

2. i repli via email 2 indicate wan 2 terminate all policies, incl self & dependants, & even listed down all policies nbr, incl mine

 

3. Note: D top of d form request 4 mi name/policy nbr/etc. after fillin in d form, i den mail back complete form

 

... 2 weeks past & no response from 'em ...

 

5. so, call 'em upz 3days ago & was den told dat onli dependants policies terminated cos i din incl my policy nbr in d table of d form. So mine not canx

 

6. thy ask mi 2 re-submit form wif mi policy nbr if i wan 2 terminate mine, sayin dat some policy holder change their mind

 

7. thinkin back, tot i fill in d form wif mi policy nbr, so ask 'em wat if i din hv dependant & return d form wif juz onli d top filled-in, iznt dat same as requestin 2 terminte mi policy. this was in addition 2 d email statin all d policies nbr, incl mine, wan 2 bi terminated. Aunti's CSO kept sayin cant help, cant help...

 

8. Finalli, fax an'ther form wif all d policies nbr, hopefull' thy dun give any more excuses

 

 

reall' regret ever goin 2 'em in d 1st place, if u r mi friend, mi will strongly NOT recommend goin 2 'em, ever again

 

What i find disturbin:

1. Havin sent d email wif instruction dat i wan 2 terminate all policies, & after thy receive form, if they find form & email instruction not telly, shouldn't thy call mi upz & ask, or email mi 2 clarify d 'so-call' error?

 

2. if i'd not call 'em up, i may not even bi aware of d 'error', & d difference in their interpretation from mi, thy should hv d courtesy 2 clarify wif mi

 

3. havin 2 re-do d process ma'chiam like 'red-tape' 2 make it difficut 4 mi

 

4. look thru' yr policies & if u think not worth it 2 pay more, u noe wat 2 do

 

5. tried claminin' 2x in d past 4 mi ma, but both time reject cos amt was too 'low', so why pay more but still cant make claim 2 cover some of d cost, nett nett was a loss-win situation, ie got 2 pay out from own pocket 4 hospital bill & still pay more 4 premium, dun quite make cents

 

Juz 2 Share:

good thingy dat i din buy mi travel ins wif 'em, their not d cheapest [based on basic/classic plan], got 1 wif HSBC [go 2 their website to sign upz online & got a 20% discount somemore]

 

Don't understand at all.

 

Didnt' the moderators advocate proper English in this forum a couple of months ago?

[Louisckp]

is this shorthand or sin-emailish? geez, i have hard time just trying to read!

[Ms_tan]

Vodkeith, can understand how you feel. My dad ever told me that it is very difficult to claim from NTUC insurance... so we never want to buy any from them. Hope that your polices had been cancelled successfully.

[Chisiang]

Frankly speaking I have difficulty understanding what you wrote here. I dunno about the ppl working in NTUC...you know, whether they can understand your e-mail.

 

Surely there's a person in-charge of your said policy. Did you find out who it is? Talk to him/her directly. I'm assuming cos you mentioned "they". Did you direct your e-mail to the person in-charge? It's difficult to always speak to a different person when you call.

 

I think what you have is a communication problem to get what you want done.

 

And I thought I'm the only one who had a headache after reading the second line

[Tanjkp]

[Ldlian987]

6. thy ask mi 2 re-submit form wif mi policy nbr if i wan 2 terminate mine, sayin dat some policy holder change their mind

lol. i read first time until here i confused already. so i tried to read second time starting from the beginning, i kind of got what u were trying to say.

 

In summary, TS is trying to say that, he tried to cancel this insurance policy for himself and his family members. so he emailed them a form, including the policy numbers etc for himself and his family members. however, the insurance company didnt reply to him. so he called and found out that only the policies of his family members were cancelled, and his policy was not cancelled.

 

the insrance company said that its cos he did not indicate his policy number in the form, but TS said he did. so skipping some parts that TS mentioned about blah blah etc, he emailed the form again. then finally succeeded in cancelling his policy as well. and TS is trying to say that this insurance company got no initiative dont know how to handle things etc. end of story!

Edited December 15, 2008 by Ldlian987