Skoda Range has revised prices across the board with new management

[Tashi]

huh dear bro mod? "mutated"? Thot stock 1.8T only right?

 

blessings

+

[King]

we always been kind to each others,ddun we???

[Lightspeed]

Not stock... although I would love to revert ... to gain back some ride comfort

[Tashi]

ya la bro LS, the innards are stock what..... just a few which affects the ride comfort, and those... I doubt the AD would have a problem with la.

 

blessings

+

[Lightspeed]

Anyway quite sick of going to workshop all the time ... need to change ride and stay workshop free for a few good years

[Fortress]

It is a S$30 signal relay change.

[Fortress]

yes, yes, we are.

[Lightspeed]

ANOTHER $30 change you mean

[Fortress]

Apologised that I have somehow lost your number.

 

I would like to register my dissatisfaction on what was spoken before. I have sent my car for repair on Monday 04.08.08 at or about 0815 hrs, spoken to Jafar in the morning. I took the initiative to call at 1600 hrs to ask about the status of the repair, Jafar replied that he needs another day, which I acceded to, which is today.

 

What is frustrating to me is, till now at 2010hsr, 05.08.08, I have not received a single call on the status of my car. You might like to know that these are little things that get people on their nerves.

 

I do hope you can help to provide an explanation.

Edited August 5, 2008 by Fortress

[Fortress]

Yes, I guess.

[Limlien]

Guess Harvest have just open a can of worms..

 

Becoz it is really real that the ad haven been doing the correct servicing on the skoda brands.

 

Now after the posting i think the ad is busy retifying the past porblem. So if you guy really got any problem quickly take this time to voice out ah..

 

Limited offer now till they chance management again.

Edited August 5, 2008 by Limlien

[Fortress]

I do not blame him for trying...

[Kkkk]

Hi Harvest Automobiles,

 

I am a current Skoda Superb owner, just done my 15,000km servicing not long ago. I am glad that efforts are being made to increase the presence of Skoda brand in Singapore, and among other things, to address owners' concerns and after sales services.

 

As a current owner, my wish list is simple - have the necessary materials or parts to service my car while it is still under warranty.

 

During the servicing, I told the service staff that the paint work chipped off in certain corners of the car doors (small chips here and there) before the car was serviced. When I collected my car, he told me they did not have the paint colour of my car - nightfire blue. Although I did not make noise to him, this does not mean that I can accept this reason. To offer good after sales service (or after servicing service), I think the service centre should stock paint colours of those cars that are being sold. If not, the service staff should offer to place order and inform me when to go down for touch up. This was not done.

 

I have also complained about wind noise at speed of around 90km/h coming from driver's side door. The service staff informed me that they could not test it since it was raining that day and offered to order the rubber parts which was nice of him. However, he told me that it might take months! He told me that they "ship" the parts from overseas, usually taking about 3 months!

 

I related my experience just to point out that if Harvest Automobiles is really sincere in building up the Skoda brand in Singapore, besides all the marketing plans and special discounts to entice potential buyers, it is of paramount importance to maintain very high standard of after-sales service to make sure that current owners will continue to be a Skoda owner in the future. This will also impact on first-time buyers from feedback provided by current and past owners in the forum.

 

Also, the very first step is to update the website! The least is to provide up-to-date contact information on the website. Before Harvest took over, when I tried to call to enquire about servicing details, nobody picked up the phone - maybe wrong phone numbers! Imagine if you are a customer yourself and cannot locate the valid phone number to call for your first servicing! What is your impression of the service level of the company?

 

If possible, list the name, designation, contact numbers and emails of the manager, and/or service supervisor(s) so that customers know who to call for whatever issues they have.

 

Thanks,

 

KKKK

 

I would like to give credit to Harvest Automobile, especially to Mr Ramesh, the Service Manager for personally addressing my concerns listed above promptly. He has asked for my contact details and subsequently arranged for me to get the faulty parts fixed/replaced. They have replaced the driver side window rubber seal and touched up certain part of my car with their touch up paint, and volunteered some minor maintenance and repairs.

 

I have met Mr Ramesh and found that he is sincere in implementing changes to improve service quality in servicing and repairs, through his actions trying to exceed a customer's expectation by extending some goodwill gestures. For example, a minor gesture of volunteering to screw my license plate tighter since it was loose, and realigning the panel that houses the CD player, without me telling.

 

I thought that since I have provided feedback on their services during the 15k Km servicing, it is only right for me to give feedback on their service recovery efforts.

 

Heard from him maybe the new Superb will arrive next month!