ICA Glitch - Father Flies with Son's Passport

[Singer]

June 24, 2008 Dad flies off using son's passport He checks in at Changi, clears immigration and gets on Tiger Airways jet to Vietnam By Carolyn Quek WHAT A DAY: Mr Ang (left) was mid-flight when he realised he had his son Vincent's passport. The younger man (right) missed a Hong Kong meeting. The immigration authorities have apologised, and promised a thorough investigation. -- ST PHOTO: FRANCIS ONG

IN HIS hurry to catch a flight at Changi Airport's Budget Terminal yesterday morning, retiree Ang Heng Soon, 61, grabbed the wrong passport and left home.

 

He took his 39-year-old son's passport. They had left their passports on the dining table, because the son was also flying from Changi Airport.

The father's mistake, and how he cleared all security checks at the airport and flew to Vietnam, led to a long day for both.

 

Even with the wrong passport, Mr Ang first checked in at the Tiger Airways counter for his flight to Ho Chi Minh City, where he was headed for a six-day holiday.

 

He next got past the security check by Certis Cisco officers at the entrance to the restricted passenger area.

 

Then he ran into problems, failing repeatedly to scan his fingerprint at the immigration Automated Clearance System.

 

Cleared to go, again and again AT CHECK-IN

 

RETIREE Ang Heng Soon checked in at the Tiger Airways counter using his son's passport. The counter officer issued him a boarding pass in his own name. ... moreNoticing his difficulty, an Immigration and Checkpoints Authority officer directed him to a lane for manual clearance.

 

There, an officer cleared him to leave Singapore, and he boarded his plane.

 

Mr Ang told The Straits Times he realised his mistake only during the flight.

 

As soon as he arrived at the Ho Chi Minh City airport at 8.15am, he owned up to immigration authorities there and they put him on the same plane back to Singapore.

Around that time at Changi Airport's Terminal 1, his son Vincent, an electronics company sales and marketing executive, also discovered the mix-up.

He was waiting to check in for his flight to Hong Kong when he realised that he had his father's passport.

 

He cancelled his flight and went to Tiger Airways' office in the Budget Terminal, where he learnt that his father was heading back.

 

Father and son were reunited at close to noon. Both made fresh arrangements and flew off to their respective destinations later in the day, correct passports in hand.

By then, it was too late for Mr Vincent Ang to make it to his business meeting in Hong Kong.

 

Speaking to The Straits Times before catching his flight, he said: 'The question is, how did this happen? From a security point of view, this is pretty shocking.'

 

Responding to queries from The Straits Times, the Immigration and Checkpoints Authority confirmed that Mr Ang had cleared all the checks at the airport despite showing his son's passport.

In a statement late last night, it said that the immigration officer who looked at his passport and did the 'face-to-face verification' let him through because he bore a resemblance to the photo in the passport.

 

'The officer should not have relied only on this but should have checked Mr Ang's boarding pass with his passport,' a spokesman said.

 

'He should also have conducted a secondary biometric check to ascertain Mr Ang's identity. The fingerprint scans would have led to the positive identification of Mr Ang and that he was holding his son's passport.'

 

The spokesman apologised to Mr Ang for the inconvenience caused and said: 'ICA takes a serious view of such lapses.

 

'We will conduct a thorough investigation into the case. Appropriate disciplinary action will be taken against the officers responsible for the lapses.'

 

[email protected]

[Typhoonz]

Hoh seh liao...

[Ccssgm]

Tis thing also Can Happen

[Kingcopa]

nothing will happen lah. ground staff will kena

[Typhoonz]

Ground staff will kenna jialat jialat ah...

[Singer]

We'l c whose head will roll this time arnd

[Singer]

its an honest mistake. lets move on

[Singer]

[KapitanE]

Did selamat leave with his son's passport????

[Maersk1]

wah piang eh ! like that also can happen....ICA you win liao

[David]

Its sickening that these lapses happened despite the procedures are in place. This is a clear-cut case, as many as 3 gates of checking. Then again the father must also bears some responsibilities, cannot always depend on others.

 

Its the middle management who will get the most brickbats. Again I ask - Is there a conspiracy theory with all these happenings?

[Typhoonz]

Will be some ikan bilis lah...

[Scoots]

Hoh seh liao...

 

hoh seh meh?.... it's just gonna end up:

 

1. A report (if any) one month later

2. ICA officer and guard that cleared him gets sacked.

3. No one else is 'directly' responsible

4. "It's something that shouldn't have happened but it did"

5. "honest mistake"

6. "move on"

[Hamburger]

its a human error....let move on again

[Singer]

tats wat i tried to figure fm the pic

[Blue2]

u watch too much movies

what type of conspiracy theory u thinking of???

[Tohdj]

Somebody will say "This is a wake up call for Singaporeans!". Pushing blame onto OTHERS again

[Apollo]

he implying ICA must jail the father for this mistake..

 

i suggest jail alone will not do.. better to cane him as well

 

tat will teach peasants not to toy with our powerful, mighty and faultless ICA.