Check your cashcard value before entering the carpark

[Hensony]

This Sunday, I was entering the basement carpark at White Sands when I realised that $2 was deducted from my cashcard at the gantry. Thinking that the system was programmed to deduct $2 upon entry, I proceeded to park the car. I got a surprise when I exited from the carpark after an hour later. The system deducted another $2 from my cashcard.

 

I left the carpark, parked somewhere nearby and went back to the control room. The security guard insisted that it was not possible for the system to deduct money from my cashcard. He told me to lodge my complaint with customer service.

 

To substantiate my claim, I printed my cashcard's recent transactions using the top-up terminal. True enough, the slip showed that carpark 97 (I believe this is the ID of White Sands carpark) deducted $2 twice.

 

I have already lodged my complaint and am waiting for a refund.

 

A word of advice to all bros. Check your cashcard value before entering the carpark.

[Nus24]

Maybe after the recent case of people cheating on carpark charges, the carpark97 hire software writer to rewrite the software.

 

Maybe the subroutine "make sure the money is deduct before opening the barrier" was accidently inserted on the incoming function.

 

Thus causing this double charge!

[Adrianli]

I never leave my cashcard in the IU, no problem for me.

[Toyo]

thanks for sharing your experience. i nvr know this kind of thing can happened

[Toyo]

I never leave my cashcard in the IU, no problem for me.

 

i always leave it in IU. looks like i shld take it out

[Adrianli]

Yup, only insert the cashcard on exit. If barrier is lifted already, juz drive thru......free parking liao.

[Toyo]

True. I will do tat to avoid double charging

[Penthousepauper]

Wow, I don't usually check the deduction nor the balance in my cash card. But, I know my balance go low very fast these days. Money is deducted without you knowing the balance before the deduction, unless you care to check. More often not, I don't know how much is deducted from my cash card, whether going thru' the gantry point or even if the car park system has a transmission display unit to indicate the amount of car park charges. The IU doesn't show the actual amount of deduction, so that we can verify the amount.

[Hensony]

I guess my experience is a timely reminder to all to be vigilant about our cashcard balances.

[Watwheels]

Thanks for the heads up.

[Serametin]

  Quote

To substantiate my claim, I printed my cashcard's recent transactions using the top-up terminal. True enough, the slip showed that carpark 97 (I believe this is the ID of White Sands carpark) deducted $2 twice.

 

something that i dunno and it is nice to learn it here in the forum. i dunno that the top-up terminal can print cashcard recent transactions. cool

[Slowmo]

print transactions i htink $0.20 also.

 

best is have a cashcard reader... can do topup at home ($0.50 surcharge) with visa card, and also check last transactions.

[Serametin]

any idea, how much does a card reader cost?

[Hensony]

I actually printed the transaction record for free.

 

At first I thought a 20-cent charge would be levied, but to my pleasant surprise, it was free.

 

I also learnt something new that day.

[Wolverman]

  Quote

This Sunday, I was entering the basement carpark at White Sands when I realised that $2 was deducted from my cashcard at the gantry. Thinking that the system was programmed to deduct $2 upon entry, I proceeded to park the car. I got a surprise when I exited from the carpark after an hour later. The system deducted another $2 from my cashcard.

 

I left the carpark, parked somewhere nearby and went back to the control room. The security guard insisted that it was not possible for the system to deduct money from my cashcard. He told me to lodge my complaint with customer service.

 

To substantiate my claim, I printed my cashcard's recent transactions using the top-up terminal. True enough, the slip showed that carpark 97 (I believe this is the ID of White Sands carpark) deducted $2 twice.

 

I have already lodged my complaint and am waiting for a refund.

 

A word of advice to all bros. Check your cashcard value before entering the carpark.

 

Wow the hassle probably cost you another $10 ... $2 in exchange for Time and est $10 ... that is minus $8 + time lost

[Slowmo]

I guess depends on reader, the ones at the airport wants to take $0.20 from me and also for topups. I can do it FOC directly 1 floor downstairs at the dbs atms.

[Slowmo]

not too sure, i got it FOC from nets.com.sg for registering their online topup. if it havent expire already maybe you can still get it?

[Hensony]

I hope you are not suggesting that I should not do anything even if I have been fleeced.

 

To a certain extent, I agree with you. $2 is a small amount. But it was wrong of the carpark operator to double-charge me. It is against my principle to ignore such injustice.