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What if Agent delivers new car short of marketd features ?

oomph

By oomph,
in General Car Discussion

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oomph

oomph

Neutral Newbie

[sweatdrop]

 

this is an issue that's brewing in one of the forums, and I wanted to get the opinions of the elders and experienced here...

 

say if the agent markets a car with a particular feature - lets call it "anti-theft system" - but finally delivers the car without it ?

 

this is one of fifty-one "equipment" features highlighted in the brochure and marketed as "standard" (with a tick).

 

now that you've noticed it, the agent (not PI):

 

1. emails to confirm that it is "not a standard issue"

 

2. rationalizes that it is not needed because the car has a built-in immobilizer (but the antitheft system includes blinking lights and movement sensors)

 

3. blacks out this feature on all remaining marketing brochures.

 

What would YOU do ?

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oomph

oomph

Neutral Newbie
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BTW assume that this Agent carries a reputable brand with the entry level model around S$90K.

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Carcraze

Carcraze

1st Gear
(edited)

sometimes, the brochure is not locally printed. if that's the case, there will be a fine print that reads "specification may vary" and etc.

 

i guess you can't do anything abt that unless it was specified to you that your car will come with that particular feature.

Edited by Carcraze
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Watwheels

Watwheels

Supersonic

Immobilizer usually comes with security features. U mean it only comes with just the immobilizer without any kind of alarm? [dizzy]

 

What is the exact name of the "anti-theft-system"? [dizzy]

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Rskeisuke

Rskeisuke

Clutched

i used to drive the previous generation civic, it comes with factory fitted engine immobilizer, works by using a coded key, no coded key in ignition, engine won't start. It has no alarm at all. Comes with a remote to lock/unlock car. The SE throw in a alarm module only upon my request. Alarm sound when door opened while car is still armed.

 

I think some factory fitted immobilizer do not have the alarm built-in..

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Ghostrider

Ghostrider

3rd Gear

No case...all car brochures comes with a disclaimer...

 

Specs and equipment may vary from printed...

 

Even advertisements also has this disclaimer.

 

Can make noise...it all depends on the agent wants to do it or not.

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Spyder79

Spyder79

3rd Gear
  Quote
[sweatdrop]

 

this is an issue that's brewing in one of the forums, and I wanted to get the opinions of the elders and experienced here...

 

say if the agent markets a car with a particular feature - lets call it "anti-theft system" - but finally delivers the car without it ?

 

this is one of fifty-one "equipment" features highlighted in the brochure and marketed as "standard" (with a tick).

 

now that you've noticed it, the agent (not PI):

 

1. emails to confirm that it is "not a standard issue"

 

2. rationalizes that it is not needed because the car has a built-in immobilizer (but the antitheft system includes blinking lights and movement sensors)

 

3. blacks out this feature on all remaining marketing brochures.

 

What would YOU do ?

 

wat car model u talkin abt ? maybe we can check it out..

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oomph

oomph

Neutral Newbie
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in this particular case:

 

1. there is no written material except the sales/marketing brochure and the sales agreement.

2. there is no such disclaimers in that sales/marketing brochure. the SE i worked with used that as a reference to differentiate the 2 levels of trim options/additional features.

 

Along the features on this lists are things like "17" rims", HIDs, wireless key etc. So when you mention "no case" - you mean that the others are at risk too ?

 

And the Agent only mentions this after the car has been collected, not before. So once the sale is closed, can they "change the order" to suit their profits ?

 

I think there is a case, it comes under contract law or sales of goods act.

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Iceshelterx

Iceshelterx

Neutral Newbie

LL liao lar.

you dont have it written in black and white.

if no disclaimer in the brochure... then insist on it. dont sign the agreement for collection as the good is not delivered as promised.

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Ghostrider

Ghostrider

3rd Gear

Unless its specifically stated on the sales agreement, then you would have a case. If you based on brochure, they usually have a disclaimer for this. Usually the agents will have a price list that states the trims of each individual models...so if the accessories stated on the price list is not provided, you can ask for it. However, if is not stated, then you will have problem if its a verbal agreement.

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Dynaway

Dynaway

1st Gear
  Quote
Immobilizer usually comes with security features. U mean it only comes with just the immobilizer without any kind of alarm? [dizzy]

 

What is the exact name of the "anti-theft-system"? [dizzy]

 

not all immobilizers are equipped with the alarm...

 

the main function of immobiliser is jus to kill the engine if it senses that the car is jacked instead of using the proper car key with a transpondent...

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Miles

Miles

4th Gear

There are 3 types of anti-theft system i know that comes factory fitted.

 

1. Immobilisers - nowadays pretty standard on many cars

2. Alarm - Used to be de facto features in the past, now omitted by many.

3. Interior motion sensor anti-theft alarm/immobiliser system - usually found on higher end contis.

 

If its the 2nd one you are talking about, on many contis, i know they are built in but not activated... all you need to do is activate it using the respective car manufacturer's OBD tool. But if its supposed to be standard factory fitted, you have a case.

 

If its the 3rd one you are talking about, this is an expensive factory fitted feature. If it is stated in the sales agreement that you car should come with this standard, you have every right to reject the car (if it isnt, or ask for some money back).

 

Imagine you are sold an ipod that is supposed to play video, but on collection, salesman tell you it cannot play video. What would you do?

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oomph

oomph

Neutral Newbie
  • Author

seems like a whole batch of cars, worth between $100K to $125K are missing the anti-theft functions - at this price level it seems that its a petty issue that the agent would want to disawow the feature and not make good. if the agent persists, is there a legal case ? (the marketing brochure was the only source of reference - particularly important as in other countries, there are 100's of options for customers to choose from, so options can make up an important part of the price.

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Miles

Miles

4th Gear

If you are talking about contis, cars ordered in Europe have a long list of options you can choose from. And this sort of anti theft feature is one of the non standard options, which could be worth quite a lot of money (check european websites for the cost... especially from country of origin of the car). ... then make your case to the salesman and ask for compensation for the lack of this option. If the cost is really substantial (e.g. satnav, which could cost up to

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