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Merz after sales service sucks!

Weasel

By Weasel,
in Conti Talk

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Weasel

Weasel

Neutral Newbie

I would like to express my utter disappointment in Cycle n Carriage merz after sales service.

About 2 weeks ago, i made an online booking for my ride's first 10,000km servicing. And in that booking, i clearly stated that i needed some parts change as there's some water sepage into my side indicator lights whenever it rains. I also said that i wanted my car to be serviced at their UBI centre. (The actual service date that i asked for was 1 week from the day i made the online booking).The next day, a customer rep from their Pandan Loop centre called me to verify my online booking and the other details.

On the actual service day, i arrived at UBI bright and early and guess what, the sales rep at the front counter had no idea what i was there for! NEVERMIND. I explained to her about my online booking and she then directed me to the service rep. I asked if he had any information about my service booking and he just gave me a blank look. Since he had no information whatsoever, he obviously didn't know that i also needed a parts change too. As such, he said they needed to order the parts and told me to come back again the next day to get it changed!! Lastly, after i collected my car at the end of the day, it was not washed or cleaned at all! I know for a fact that PML washes all BMW's that get sent there for whatever minor/major jobs, so why can't Merz benz do the same! If this was an AH BENG workshop, i wouldn't be surprised at all....but we are talking about MERCEDES BENZ here!that was the final straw.

Information flow was atrocious! The sole reason for me to make my booking 1 week in advance was to avoid something like this from happening. Obviously none of my online booking information was sent to UBI. I can see now why BMW is selling more cars than Merz. Car for Car wise, both are equally as good. However, what gives BMW the edge....is their after sales service.

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Kanr

Kanr

1st Gear

Please do write into the forum page in the straits times so tats everyone can know and aware of the services provided by their managements!!!gossip.gif

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Jonnybravo

Jonnybravo

Neutral Newbie

erm... why u book online... just call francis to book lor.. he v steady one.. confirm do nice nice for u... as for washing? u let them wash ur car??? confirm full of swirl marks after tat...

 

Jon

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Vit4wd

Vit4wd

1st Gear

C&C makes at least $40K profit from a basic E200 model.

 

Big profit, but once they sell you the car, you are forgotten. Soem sort like Borneo Motors too.

 

You should write in to C&C & F.U.C.K. then BIG time.

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Odyssey02

Odyssey02

Clutched

haha, i think calling up for appointments is better and faster. instant booking then no funny excuses like what never see your online appointment. btw, those car washes after a servicing are horrible. they try to wash as many cars in a short time.

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Odyssey02

Odyssey02

Clutched

in Sg, most car dealers try to sell a large no. of cars within a short time without caring sxxt about your aftersales. if you manage to read mags such as top gear and car etc, those UK car mags have quite a number of write-ins to complement the wonderful aftersales services provided. seriously, i think Citroen aftersales are the worst, they don't even have a decent carpark for your car and the engine bay is awfully dirty after their work.

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Odyssey02

Odyssey02

Clutched

haha, true in a way. but u trust them a not. C&C service already so poor, scully you return to see your car covered in plenty and plenty of swirls. but seriously, i think they should really change their attitude towards aftersales. thought damilerchrylser launched a programme to improve world-wide aftersales not to long ago? C&C no do changes to the way they operate arh???

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Odyssey02

Odyssey02

Clutched

the last time my uncle not in and his 3 series got delivered back and my dad helped pay for the bill first. it cost a whopping 3k inclusive of all sorts of weird service charges and even the car delivery was included. really not cheap.

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Powershot

Powershot

Neutral Newbie
(edited)
C&C makes at least $40K profit from a basic E200 model.

 

Big profit, but once they sell you the car, you are forgotten. Soem sort like Borneo Motors too.

 

You should write in to C&C & F.U.C.K. then BIG time.

 

That is the biggest bullsh+& I have heard abt C&C making $40k for a basic E200. It only goes to show wat a fool u r by plucking numbers from the air or hearsay [hur] $40K per E200K? R u the external auditor of C&C or the Accountant of C&C? Wat rubbish!

 

I think u shld be F BIG TIME!

Edited by Powershot
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Altum

Altum

Neutral Newbie
(edited)

Why so personal? Did he hit a raw nerve by saying that?

Do you know the actual figures? [hur]

Edited by Altum
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